Frequently Asked Questions

What’s your Return Policy?

If you’re not happy with an order, you can return it within 45 days of receiving your item. We’ll be happy to offer you an exchange or a full refund of your purchase price. We regret that we cannot reimburse you for the cost of shipping.

Can you give me Shipping information?

Most of our items (with the exception of Music Records*) are shipped from Rome, Italy, where our warehouse is located. We primarily use Poste Italiane (Italian Postal Service). We ship your order between 2 to 3 business days after your payment has cleared. Delivery depends on your country, it can take from 4 to 20 days for an item to arrive. Music Records* are shipped with Ultra-Secure Packaging from the USA and import duty and taxes might apply according to the country of delivery. Feel free to contact us if you need more specific information.

Is this website secure?

We have taken many precautions to ensure that shopping at Enki’s Ark is safe and secure. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our website when you place an order.

Which payments method do you accept?

You can pay by wire transfer, credit card or Paypal. Did you know that you don’t need a Paypal account to pay with Paypal? Once you are ready with your order, click the “Proceed to Paypal” button, then scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

Privacy protection: what happens to my data?

Enki’s Ark respects and is committed to protecting your privacy.

If you place an order through Enki’s Ark, we will ask you for your name, e-mail address, shipping address, and telephone number. We use this information to process and fulfil your order and to notify you of your order status. Telephone numbers and e-mail addresses are only used to contact you regarding your order, unless you request to receive our e-mail newsletter updates.

Enki’s Ark uses “cookies” for the sole purpose of enhancing your shopping experience. We use cookies to let us know whether you have visited Enki’s Ark previously, to provide relevant, personalized content, and to help us continue to improve site navigation, design, and content.

Read the complete privacy policy here.