If you’re not happy with an order, you can return it within 45 days of receiving your item. We’ll be happy to offer you an exchange or a full refund of your purchase price. We regret that we cannot reimburse you for the cost of shipping.
Most of our items (with the exception of Music Records*) are shipped from Rome, Italy, where our warehouse is located. We primarily use Poste Italiane (Italian Postal Service). We ship your order between 2 to 3 business days after your payment has cleared. Delivery depends on your country, it can take from 4 to 20 days for an item to arrive. Music Records* are shipped with Ultra-Secure Packaging from the USA and import duty and taxes might apply according to the country of delivery. Feel free to contact us if you need more specific information.
If you place an order through Enki’s Ark, we will ask you for your name, e-mail address, shipping address, and telephone number. We use this information to process and fulfil your order and to notify you of your order status. Telephone numbers and e-mail addresses are only used to contact you regarding your order, unless you request to receive our e-mail newsletter updates.
Enki’s Ark respects and is committed to protecting your privacy. Our privacy protection section communicates how, when, and why we gather information about our customers and what we do with it.